Reports to Client Delivery Manager
Hybrid role. Mix of home working and office (Knutsford, UK)
Deadline for applications: 25/10/2024
The client delivery coordinator is a client’s main after-sales point of contact with the company. The primary responsibility is to ensure a seamless process from the point of sale to deployment.
Duties and Responsibilities
Client Delivery
- Provide ongoing support to the internal teams and clients to ensure the effective processing and delivery of all digital products and services
- Processing all IO’s ensuring these are logged and tracked efficiently with attention to detail and without delay or slippage.
- Chasing client materials in advance of the deadline
- Ensuring that finished products are ready on time for client approval
- Liaising with the sales team to ensure consistency in client communications
- Keeping an open dialogue with clients during the approval process
Collaboration
- Distribution of materials to the relevant internal departments
- Checking that final products are deployed correctly and on time
- Day to day client communication
- Rescheduling deployments in the production calendar as required
- Dealing with incoming queries quickly and effectively
Accountability
- Responsible for the timely execution of products/ services
Qualifications, Knowledge, Abilities & Experience
- Educated to a good standard with minimum of GCSE Maths and English
- PC Literacy with a good knowledge of Excel and Word.
- Excellent written & verbal communication skills
- Excellent organisational skills and attention to detail
- Be prepared to build rapport with clients and internal stakeholders with a confident and assertive approach.
- The ability to manage your own deadlines
What We Offer
- Competitive salary - details available upon application
- 25 days holiday + bank holidays
- Private healthcare
- Automatic enrolment pension scheme
- Death in service benefit
- Referral bonus
- A welcoming company culture which is invested in your personal development
- Beautiful location
- Free onsite parking
- Onsite events
- Opportunity to work from home (up to 3 days per week) after a qualifying period
- Office based - Knutsford, Cheshire.
This job description is intended as a general guide to the scope of the post and may change in line with the needs of the service or at the request of the line manager.
Curious as to what life at Texere is like? Check us out https://texerepublishing.com/ Instagram, Twitter, LinkedIn, Facebook
Think you fit the bill? Send your CV and cover letter to HR@texerepublishing.com, and tell us why you think you’re the right person for the job!
Due to the volume of applications, we can only respond to candidates matching the above criteria.
